FAQ

Frequently Asked Questions

1. What if I have trouble finding my shoe size?

Relax, for problems like this, please consult with our CS on line or whatsapp. will be guided and advised by our CS for good sizes and shoes so as not to choose the wrong size.

2. How is the process of making RIDE.INC shoes

The process of crafting RIDE.INC shoes is 80% handmade or by hand using experienced experts in each section.

3. Why the pre order period is 10-14 working days?

Because the work is done one by one by our craftsmen, and in every process we take care and detail in order to produce quality products.

4. Is it durable?

Of course it's durable, because we use leather for the upper, and our manufacturing process is of course careful in every detail of the part because we want to make products that are not easily damaged and are durable.

5. What if the shoes are damaged?

If there is damage, don't worry and get confused, we have a warranty with a period of 6 months for the warranty will cover: damage to the sole (the sole looks open and wants to come off) within 6 months for damage to accessories (for example tassel, eyelet, zipper) will be charged.

6. What if there is damage after 6 months of use?

If after 6 months a damage repair fee will be charged. for items that can be repaired are: accessories, outsole, and insole.

 


1. What if I find it difficult to open the size of my foot shoes?

Calm down, for problems like this please consult with our CS online or whatsapp. will be guided and suggested by our CS for size and good shoes so as not to choose the wrong size.

2. What is the process of making RIDE shoes. INC?

The process of working 80% RIDE shoes. INC is handmade or by hand using experienced experts in each part

3. Why is the pre-order period 10-14 working days?

Because the workmanship is done one by one by our craftsmen, and at each process we are very careful and detail to produce quality products.

4. Is it durable?

Certainly durable, because we use materials from the skin for the upper (upper part), and the process of making us help be careful in every detail of the parts because we want to make products that are not easily damaged and durable.

5. What if there is damage to the shoe?

If there is damage do not worry and are confused, we have a warranty with a term of 6 months. for the warranty will include: sole damage (soles look open and want to be released) within 6 months for damage to accecories (eg tassel, eyelet, zipper) will be charged.

6. What if there is damage after use 6 months?

If after 6 months, the damage repair fee will be charged. for items that can be repaired are: accecories, outsole, insole.